Operations Director - Dublin, Ireland
Role Overview
As an Operations Director, you will be responsible for leading all operational functions to ensure the organisation delivers high-quality services efficiently, profitably, and in alignment with its strategic goals. This role oversees day-to-day operations, drives continuous improvement, manages key teams, and serves as a senior leader supporting growth, compliance, and customer satisfaction.
About CET Connect
CET Connect, an MTM Company, is a trusted provider of Structured Cabling, Fibre Optic, and IT Network Infrastructure Services. Headquartered in Ireland with offices across Europe, we deliver end-to-end ICT solutions for data centres and critical infrastructure projects. Our clients include leading multinational firms in the Pharmaceutical, Life Science, and Food sectors. Join us and become part of a forward-thinking team committed to innovation and excellence.
Key Responsibilities
- Lead and manage all day to day operational activities across CET Connect
- Ensure service delivery performance meets or exceeds agreed SLAs, KPIs, and customer expectations
- Drive operational planning, resource coordination, scheduling, and workflow optimisation
- Maintain strong communication and alignment between site teams, and management
- Manage operational budgets, forecasts, and cost to serve metrics
- Control labour costs, subcontractor spend, materials, and operational overheads
- Support commercial teams with operational insights for bids, tenders, pricing, and solution design
- Ensure timely job close out and accurate billing through strong operational governance
- Ensure adherence to industry regulations, customer requirements, safety standards, and internal policies
- Oversee quality assurance frameworks, audits, and continuous improvement initiatives
- Support incident investigations and ensure corrective and preventive actions (CAPA) are implemented
- Act as a senior operational contact for key customers
- Lead monthly/quarterly performance reviews, presenting operational data and improvement plans
- Manage escalations and ensure proactive communication on service performance
- Strengthen customer relationships through operational excellence and reliability
- Lead and mentor managers and team leads across operations
- Drive a culture of accountability, performance, safety, and continuous improvement
- Oversee workforce planning, recruitment, training, and competency development
- Conduct performance reviews and ensure clear objectives for all operational staff
Requirements
- Bachelor’s degree or higher in related field
- Previous experience in a similar role
- Proven track record of leading complex projects across multiple jurisdictions
- Strong knowledge of European contract law, procurement frameworks, and compliance standards
- Advanced understanding of risk allocation, dispute resolution, and claims management
- Skilled in cost control, forecasting, and commercial reporting
- Demonstrated ability to lead and mentor diverse teams across multiple countries
- Excellent stakeholder management skills, with the ability to build trusted client relationships
- Strong communication and presentation skills, capable of influencing at senior levels
- Collaborative mindset with the ability to foster a high-performance, compliant culture
- Strategic thinker with strong commercial acumen and problem-solving ability
- Highly organised, detail-oriented, and resilient under pressure
- Willingness to travel across Europe to provide on-the-ground leadership
- Clean driving licence
- Ability to travel and eligibility to work across Europe
CET Connect is an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation